frequently asked questions

1. What is Corner Pantry Co.?

Corner Pantry Co. is a grocery store located in Downtown Vancouver, offering a wide selection of products, from fresh produce to pantry staples. We provide quick delivery within 30 minutes through our dedicated app, making it easy for you to get your essentials fast.

2. What does 'no substitutions ever' mean?

At Corner Pantry Co., we pride ourselves on owning the entire service, from inventory management to delivery. Unlike other apps, we maintain real-time inventory to ensure that every item you order is exactly what you receive. This means no substitutions, ever. Our dedicated packers handle your items with care, and our riders deliver with precision, ensuring a 100% reliable service.

3. Where is Corner Pantry Co. located?

Our store is located at 191 Smithe Street, Vancouver, BC V5P 3Y7, right in the heart of Downtown Vancouver.

4. What are your store hours?

Our store is open daily from 8:00 AM to 11:00 PM. We're planning to operate 24 hours soon to better serve our customers.

5. How does Corner Pantry Co. work?

Download the Corner Pantry Co. app, browse through our extensive selection of products, and place your order. You can then track your delivery on the app or go about your day while we take care of the rest.

6. How many items can I order?

You can order as many items as you like, as long as the total weight and volume are safe for our drivers to deliver. Whether it's a small grocery list or a full pantry restock, we've got you covered.

7. Is there a delivery fee?

Yes, we charge a $4.95 delivery fee for orders under $25. Delivery is free for orders of $25 or more.

8. What areas do you deliver to?

Currently, we offer delivery within Downtown Vancouver. We plan to expand our delivery areas in the future, so stay tuned!

9. Can I modify or cancel my order after placing it?

You can modify your order within a short window after placing it. Please contact our customer service team immediately for assistance. To cancel, reach out to our customer service team whether your order has been delivered or not, and they’ll give you all the options. We’ll always do our best to help.

10. What if a product I ordered is out of stock?

We only list items that are in stock at the time of your order. In the rare case that a product becomes unavailable, our support team will contact you promptly to resolve the issue.

11. What payment methods do you accept?

We accept major credit and debit cards through our app. Currently, we do not accept Apple Pay or Google Pay.